Refund policy

Last updated: 27 July 2026

At BetterWorld, our products are made or printed to order. We want you to be satisfied, and here is how we handle problems.

First things first: write to us

Contact us at contact@betterworldmovement.org with your order number and a description of the problem. Do not return any item before you have received our instructions — depending on the situation a return may not be necessary, and we will confirm what to do.

Defective or damaged product, or our mistake

If your product arrives broken, defective, badly printed, or if you received the wrong item, we replace it or refund you in full, at no cost to you.

Write to us within 30 days of receipt, with one or two photos of the problem. Depending on the case, we will tell you whether a return is needed.

Wrong size or change of mind

Because our items are made to order, we cannot put them back into inventory. As a commercial gesture, we still offer you a solution: within 14 days of receipt, if the item is unused and in its original packaging, we issue a store credit for the value of the item, usable on any future order.

Original shipping costs are not credited. If a physical return is requested, return shipping is at your expense.

Unsure about your size before ordering? Write to us, we are glad to help — it is simpler for everyone.

Items that cannot be returned (hygiene)

For reasons of hygiene and sanitation, these items cannot be returned or credited once opened or used:

Toothbrushes and dental floss
Solid deodorant
Razors and blades
Sponges and body brushes
Hair accessories that have been used

These items remain replaceable, of course, if they arrive defective or damaged.

Cancelling an order

You can cancel your order at no cost as long as it has not gone into production or been shipped. Write to us as soon as possible — within hours, ideally.

Refunds

When a refund is granted, it is issued to the original payment method, usually within 5 to 10 business days after approval. How long it then takes to appear on your statement depends on your financial institution.